Chris regretfully rescinds the show notes from Refactored 004: Creature Comforts because at the time, he confused Fnatic with Fantech and nobody caught the error until now. So, technically, neither is officially endorsed.
Is your RMA program really a marketing expenditure? The guys discuss.
Everyone agrees: customer service is a “case by case basis” business.
Frank explains that people have different ways of gripping their mice. Chris likes his G502 Lightspeed even though the guys agree Logitech has declined from their peak.
Chris repeats his “a little bit of overlap everywhere” matra and then Frank twists it into this whole big DevOps… thing.