Refactored 033: "Policy is a Shield, Not a Sword"

Wherein Chris puts his feet up while Frank suffers chronic sweaty palm disease.

published Aug 11, 2021
Show Notes

Refactored #033: “Policy is a Shield, Not a Sword”

On this episode of Refactored…

  • Frank regretfully rescinds his earlier recommendation of Fnatic mice from Refactored 004: Creature Comforts.
  • Chris regretfully rescinds the show notes from Refactored 004: Creature Comforts because at the time, he confused Fnatic with Fantech and nobody caught the error until now. So, technically, neither is officially endorsed.
  • Is your RMA program really a marketing expenditure? The guys discuss.
  • Everyone agrees: customer service is a “case by case basis” business.
  • Frank explains that people have different ways of gripping their mice. Chris likes his G502 Lightspeed even though the guys agree Logitech has declined from their peak.
  • Chris repeats his “a little bit of overlap everywhere” matra and then Frank twists it into this whole big DevOps… thing.
  • … and much more!

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